Refund & Dispute Policy

This Refund & Dispute Policy explains how refunds, cancellations, reversals, and payment disputes are handled on fundcommunityfirst.ca (the “Platform”).

Fund Community First is operated by 13710645 Canada Ltd, a federally incorporated Canadian corporation, with operations in Nova Scotia.

This Policy applies to all transactions processed through the Platform, including:

• Donations
• Campaign contributions
• Community donations
• Campaign Listing Sponsorships
• Bulk Campaign Listing Sponsorships
• Platform support payments

Fund Community First operates as a 0% platform-fee crowdfunding platform, supported by sponsors and donors. Refund rules are designed to protect supporters, ensure campaign integrity, and prevent misuse or fraud.

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1. Donations & Contributions

1.1 Donations Are Non-Refundable

All donations and campaign contributions are final and non-refundable, except in limited circumstances determined solely by Fund Community First.

Refunds may be considered only in cases such as:

• Duplicate or erroneous charges
• Proven unauthorized or fraudulent card use
• Verified technical or processing errors that caused unintended payment

Regret-based cancellations or changes of mind are not eligible for refunds.

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1.2 No Guarantee of Rewards

Rewards or “thank-you gifts” are offered and fulfilled solely by Campaign Creators.

Fund Community First is not responsible for:

• Delayed rewards
• Missing or incomplete rewards
• Product quality
• Fulfillment or delivery issues

Refunds are not issued for reward-related disputes.

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2. Sponsorship Purchases

Sponsorships are advertising and promotional placements, not donations.

2.1 Non-Refundable Once Live

Once a sponsorship placement (Campaign Listing or Bulk Listing) goes live, the purchase becomes non-refundable.

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2.2 Platform Error Remedies

If a verified platform error prevents a sponsorship from displaying for more than 48 consecutive hours, the sole remedies are:

• An extension of the sponsorship placement, or
• A credit toward a future sponsorship

Monetary refunds are not provided.

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2.3 No Performance Guarantees

Fund Community First does not guarantee:

• Traffic volume
• Impressions
• Click-through rates
• Rotation speed
• Performance metrics

Visibility varies by campaign activity and platform load.

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3. Payment Processing Errors

Fund Community First will investigate confirmed cases of:

• Duplicate transactions
• Accidental double-payments
• Processing or system errors
• Payments caused by platform malfunction

If verified, a refund may be issued.

Refunds will not be issued for:

• Regret-based cancellations
• Reward dissatisfaction
• Campaign delays
• Changes in campaign scope or timelines

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4. Chargebacks & Payment Disputes

4.1 Contact Us First

Before filing a chargeback, please contact us at:

📧 info@fundcommunityfirst.ca

Many issues can be resolved quickly without involving your bank or card issuer.

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4.2 Filing a Chargeback

If a chargeback is initiated through your bank or payment provider:

• Your account may be temporarily restricted
• Associated campaign contributions may be frozen
• Active sponsorship placements may be paused
• Supporting documentation may be requested

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4.3 Invalid Chargebacks

If a chargeback is determined to be invalid or abusive:

• Platform access may be restricted or terminated
• Future transactions may be blocked
• Outstanding balances may be pursued
• Evidence may be submitted to payment processors

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4.4 Platform Rights

Fund Community First reserves the right to:

• Challenge invalid chargebacks
• Submit transaction evidence
• Recover losses resulting from improper disputes

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5. Fraud, Misuse, or Unauthorized Activity

Refunds may be issued for:

• Proven fraudulent transactions
• Unauthorized card usage
• Verified account compromise

In such cases, Fund Community First may:

• Freeze related campaigns
• Pause withdrawals
• Require identity verification
• Reverse or hold funds as required

Fraudulent claims may be reported to payment processors, financial institutions, or law enforcement.

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6. Campaign Misconduct or Rule Violations

If a Campaign Creator:

• Violates platform Terms
• Engages in fraud or deception
• Misuses funds
• Fails to deliver promised rewards
• Materially misrepresents campaign details

Fund Community First may:

• Freeze campaign funds
• Suspend or close the campaign
• Return remaining funds to supporters
• Take enforcement or legal action

Refund decisions in such cases are made at the sole discretion of Fund Community First.

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7. E-Transfer & Manual Payments

For payments made via:

• Interac e-Transfer
• Manual bank transfer
• Offline or custom arrangements

Refunds may be issued only if:

• A duplicate payment is confirmed
• Fraud or unauthorized use is verified
• The payment was clearly made in error

Processing timelines may vary depending on the payment method.

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8. Credits, Extensions & Alternative Remedies

In some cases, Fund Community First may offer non-cash remedies instead of refunds, including:

• Sponsorship extensions
• Platform credits
• Placement upgrades

All remedies are determined case-by-case.

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9. Contact Information

For refund or dispute inquiries:

Fund Community First
Refunds & Compliance Department
Nova Scotia, Canada

📧 Email: info@fundcommunityfirst.ca

We aim to respond within 2–5 business days.

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10. Acceptance of This Policy

By making any payment on fundcommunityfirst.ca, you agree to:

✔ This Refund & Dispute Policy
✔ The Supporter & Sponsor Terms and Conditions
✔ The Campaign Creator Terms and Conditions

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Related Policies

This Refund & Dispute Policy should be read together with:

• Privacy Policy
• Campaign Creator Terms and Conditions
• Supporter & Sponsor Terms and Conditions

All platform policies and legal notices are available on the Legal & Policies page.